Return Policy

ORDER PREPARATION TIME

Orders are prepared within 24 working hours, you must add the transport delivery times.Orders placed on a Saturday, Sunday or public holiday will be processed on the next working day.Orders are delivered to the address on the order form. In the event of an entry error, in particular an incorrect or incomplete delivery address, Talika cannot be held responsible for the consequences in terms of delay or impossibility of delivery. All costs related to the reshipment of products due to a customer input error will be the sole responsibility of the customer.Delivery times may not exceed 30 working days after the date of payment validation by the Customer.The times announced are departure from warehouse times. 

For shipments of products by Colissimo, TNT or Relay Points

The average delivery times are 1 to 2 working days from payment validation.This time is an average time, and corresponds to the use of the delivery service in France and Europe (Schengen area).If the customer is absent during delivery, the customer will be responsible for recovering the product from the departments/services concerned.In the event of public holidays, periods of high activity such as sales, bad weather, exceptional closures or traffic ban, the processing and delivery times may be extended. 

Delivery tracking :

After validation of the payment, an order number is assigned to you. Your order is then registered. We recommend that you print the order number and keep it. You can follow the steps òf your order's processing status at any time in your "My Account" Customer area.The Customer must provide a valid e-mail address, failing which Talika cannot be held responsible for the consequences thereof. The Customer must ensure that their data is updated in their Customer area. 

DELIVERY RATES

COUNTRIES DELIVERED

The countries delivered by the TALIKA site are France, the French overseas departments and territories, Europe, Africa and the Middle East. In the event of an order to a country other than mainland France, the customer is the importer of the product(s) concerned.For all products shipped outside the European Union and overseas territories, the price will be calculated excluding taxes automatically on the invoice.Customs duties or other local taxes or import duties or state taxes are likely to be due. They shall be the sole responsibility of the Customer.

CONDITIONS OF EXERCISE AND RETURN POLICY

In accordance with the provisions of article L.121-21 of the Consumer Code, the customer has a period of 14 days to exercise his right of withdrawal without having to justify a reason, if the product is not opened. or damaged. The starting point of the deadline is the day of receipt of the order by the customer or by the third party designated by him. If the 14-day period expires on a Saturday, Sunday or a public holiday, it is extended until the next working day. To assert his right of return, the customer must notify Talika of his decision to withdraw, specifying the reason for the return, before the expiry of the deadline, by contacting by email contact@talika.com

The customer returns to Talika, without undue delay and at the latest within 14 days from the communication of his decision to withdraw, the item (s) subject (s) of the right of withdrawal. their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be returned to the market in new condition, accompanied by the purchase invoice. Damaged, soiled or incomplete products are not taken back. For the purposes of proper reception and in order to speed up the processing of the return, the customer must comply with one of the following procedures.

• Pack the product (s) to be returned and attach the duly completed delivery note.
  • the reason for your return
  • the returned quantities
  Remember to pack the package well (consult the official recommendations)
• Send your package to the following address: LaphalTalika - Service Retour200 avenue de Provence13190 AllauchFrance

The customer will be informed by e-mail that the processing of his return has been carried out.

REFUND

In the event that the right of withdrawal is implemented, Talika will reimburse the Customer for the price of the item (s) concerned and, in the event of return of the entire order, the shipping costs according to the least standard shipping method. costly offered by Talika.The Customer bears the cost of returning said items. The amounts of said costs are specified for information only in Article 6.4.In the event of the return of one or more items that are the subject of a promotional offer or sales, the amount of the refund will be that shown on the invoice attached to the The refund will be made after receipt by TALIKA of the item (s) subject to the Customer's withdrawal. The refund will be made within 14 days of receipt by TALIKA of the Products returned by the Customer under the conditions provided for in This article will not be reimbursed if the article concerned has suffered a depreciation resulting from handling other than those necessary to establish its nature, characteristics and / or its conformity.